Make every call readable, searchable, and easy to follow up. Recorded calls in the switchboard are automatically converted to text and saved together with other call history.
Free up time from manual note-taking and focus fully on the customer during the call. With Call Transcription, the team gains clear insight into every customer dialogue and can go back to what was said, share information, or let a colleague take over the case and continue working with the right foundation—without the customer having to repeat themselves.
Better team collaboration, clearer follow-up, and a more cohesive customer experience.
How Call Transcription works
When call recording is enabled, every recorded switchboard call is automatically converted into clear and complete text. The transcription is displayed directly in Telavox in the same view as the audio file, call history, and other customer dialogue.
Read through the entire call in text form, search for specific words, and quickly return to important parts of the dialogue.
Combine with more AI features in Telavox
Ensure that no important information stays in the switchboard. Get more out of every call.
Call Summary is an add-on feature that builds on Call Transcription. AI uses the transcription to create a brief summary of each call. See immediately why the customer reached out, what was most important in the dialogue, and what you agreed on—without reading the entire transcription.
Tickets with AI uses the content from the customer dialogue to categorize cases, suggest priority, and generate suggestions for next steps or responses during follow-up.
AI Assist functions as intelligent writing support directly in the work with customer dialogues. AI uses the content from the transcription, call summary, and case data to generate suggestions for responses, formulations, and next steps in communication. Get help formulating a response, improving a text, or adjusting the tone before the response is sent.
Get started
Contact Telavox sales and we will help you find the right setup for your business.
