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Tickets for incoming calls

Create tickets from incoming calls directly in the app and manage history, internal notes, and customer dialogue within the same workflow.

With our ticket management, support tickets are created directly from incoming calls within the Telavox app. Share internal notes with colleagues and let AI summarize and tag your calls. You can easily view all previous customer communication in the history. Connect your support email (Outlook email) and WhatsApp channel to gather all communication in one place. This provides you with better conditions for collaboration with a clear overview of both ongoing and completed tickets.

Get started

For businesses that already use their own ticket management system, it is possible to integrate Telavox with existing systems. Contact Telavox sales, and we will assist you further.

Other popular features

Tickets with Outlook email

With the Microsoft Outlook integration connected to our Tickets, all customer contact is gathered in a shared view together with phone calls and WhatsApp messages.

Tickets with AI

Let our AI tool capture and summarize your customer calls for more efficient tickets.

Tickets with WhatsApp

Give customers support directly via WhatsApp – fast, easy, and personal in a channel they already use.