Call handling in Telavox makes it easier to manage multiple calls at the same time. Switch between ongoing calls, park a call temporarily, or take over a call from a colleague when needed.
A smooth way to keep calls moving even when the pace is high.
How Call handling works
Take more calls right away
When a new call comes in during an ongoing call, you will immediately receive a clear notification. You can easily switch between calls or answer the new one, without interrupting the flow. This makes it easier to keep up the pace and deliver great service, even when there is a lot going on.
Flexible call handling
You can put an ongoing call on hold and pick it up again when you are ready to continue, or let a colleague take over. This makes it easier to manage multiple calls at the same time and keep calls moving when it is busy.
Continue from another device
Pick up a parked call from another device, for example via Softphone, and continue the call wherever you are.
Let a colleague take over
Let a colleague take over the call when needed, so the right person can continue the conversation.
Play hold music
Give callers a better experience while they wait. When a call is put on hold, hold music plays automatically, and you can choose from several preset options.
Get started
How does call handling work in your company? Contact Telavox Sales and we will go through your needs and show you how you can create a smoother way of working.
