Write internal notes directly in a case and provide colleagues with the right context for their work. The notes are only visible internally and do not affect communication with the customer.
Share updates, tips, or important information while work is in progress. All internal dialogue is gathered in the case so the team can quickly pick up and drive the work forward.
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Do you want to take collaboration on cases a step further? Internal notes work with case management in Telavox and can also be combined with AI Assist to automate more parts of the work.
Contact Telavox sales and we will help you further.
