With Telavox in Microsoft Teams, you get a powerful telephony solution that brings together telephony, availability and calendar in one platform for easy call management.
Gather all important functions in one place without switching between tools. Combine telephony and CRM in the same platform.
Gather all essential functions in one place without switching between tools. Combine telephony and help desk in the same platform.
Easily connect your key systems and get relevant information directly during the call.
Do you want to see the customer’s email, company name, and account manager? Or perhaps order details? You can access all crucial information directly during the call to deliver an outstanding customer experience – without ever having to leave the call window. It’s simple.
Let information in your systems control call handling when your customers call your switchboard. Do you want to automatically direct the call to the customer’s account manager or to a VIP queue?
Perhaps you want to collect the customer’s order number before the call and connect the customer to the correct department? We provide you with the building blocks to fulfill all your unique needs directly in our app.
