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Business Telephony

Business telephony

Fixed telephony and softphone

Features

Transcribed calls

Mobile app

Calendar integration

Call Recording

Admin Portal

Call statistics

All features

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PBX

PBX

Create a seamless experience for customers and employees. Our cloud PBX gives you everything you need in one easy-to-use app.

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Tickets

Collect, prioritize and share tickets in real time for happier customers and better collaboration. All in one easy-to-use app.

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Popular features

Queue system

Call monitoring

Mobile app

Call strategy

Admin Portal

Callback

Availability status

All features

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Integrations
AI

AI Receptionist

Let the AI receptionist handle incoming calls, answer questions, make bookings, and transfer calls.

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AI Assist

Transcribe, analyze, and summarize all your calls automatically. Gain insights, save time, and enhance the call experience.

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Free trial for your company

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Explore features with Telavox

Business Telephony

Caller ID

With integration to national number directories, you can see who is calling, even unknown numbers. Choose which number you want to display when you call.

Click to call

Click a number to call directly – quickly and easily.

Roaming within the EU

You can call, text, and send MMS messages at the same price within the EU/EEA as in Sweden. The same applies to surfing, where you can use your subscription amount up to 50 GB per month.

Twin SIM card

A twin SIM card is an extra SIM card linked to your mobile subscription. With a twin SIM card, you share the subscription’s data allowance.

Free calls to the EU

With our “Free calls to the EU” additional service, you can call from Sweden to countries within the EU/EEA for the same price as within Sweden. The price per minute/SMS/MMS is governed by the price you have within Sweden on your mobile subscription.

International Numbers

Communicate using a local number in multiple countries for incoming calls. The number can be linked to a user or switchboard service.

eSIM

Mobile subscription directly from Telavox. Activate eSIM on your own in your admin portal.

Support for multiple countries

Consolidate your business telephony with a mobile operator and easily expand within the country or across borders.

5G

Surf faster with 5G. With 5G, you get a faster connection, better coverage and higher capacity for data traffic, giving you smoother calls and faster internet.

IP telephony

With IP telephony, you make calls over the internet instead of traditional phone lines. This provides better call quality, lower costs, and the ability to make calls from any device, wherever you are.

Softphone

Softphone means you can make calls via our app on your computer. Perfect for flexible communication without the need for a physical phone.

SMS/MMS

Send and receive SMS and MMS via your mobile and SIM card. With our desktop app, you can also send no-reply SMS.

AI

Automatic topic analysis

See immediately what the call was about, without having to listen to everything.

Call summaries

Focus on the content. Lightning-fast call summary immediately after the call.

Export transcriptions

Automatically save calls in your systems for easier follow-up and increased accuracy.

Transcribe PBX calls

Get automatic text transcription of all switchboard calls. Traceable, secure, and efficient.

Tickets with AI

Let our AI tool capture and summarize your customer calls for more efficient tickets.

Transcribe calls

Excellent call documentation. Everything transcribed, searchable, and shareable, without manual effort.

Text to speech

Change or update your voicemail without having to record a new one. Write your text, select a voice – and upload. Simple and fast. Available in multiple languages.

Administration

Customized invoice management

In our admin portal, you have access to all your invoices. Get invoices for individuals – or the entire office for better overview and control.

Admin portal

As an administrator, you have complete control at your fingertips through our portal. Make changes and updates to your telephony and switchboard, which take effect in real time.

Manage subscriptions

Manage and customize your company’s subscriptions. Add new subscriptions, adjust, and keep track of costs – all via a user-friendly portal.

Number Porting

Transfer phone numbers to Telavox in our admin portal and move your numbers easily.

PBX

Schedule events and holidays

Plan custom events and holidays in your switchboard. Save time by applying changes in bulk and ensure that your IVRs and queues are always up to date with the correct opening hours.

SMS to Caller

Make it easy to keep customers informed via SMS before, during, or after an incoming call.

My overview

My overview, located under the switchboard tab in our softphone, provides an overview of your queues and agents, including the number of calls in the queue, logged-in and available users, and the longest waiting time.

Connectivity

The connectivity feature allows you to easily connect our telephony with devices such as conference phones, analog fax machines, or door phones.

Availability status

View and manage your availability in our app to ensure correct call handling both internally and externally.

Button options in switchboard

With button options (IVR), customers can navigate your phone menu by pressing buttons to quickly reach the right department or service. This streamlines call management and improves the customer experience.

Wrap-up time

Do your agents need time to process a case after a call has ended? Activate an automatic wrap-up time after each call. It works just like the “Pause profile” function, the difference is that the pause is activated automatically after each completed call, so that there is enough time to complete the previous case.

Transfer call

Transfer calls directly in the app on your mobile or computer – quickly and easily, even when you’re on the go. Talk to your colleague before forwarding the call, or transfer it directly.

Call widget

Automatically display more information during a call. Create and customize your widget to suit your needs.

Delayed response group

Would you like a group with members who receive calls after another group has not answered within a certain time? Then you can use the delayed response group function and customize who should be called and when.

Personal Profiles

Profiles help you easily communicate your availability to both customers and colleagues. You can indicate whether you are at lunch, in a meeting, or on vacation, and customize which calls should be forwarded and which number should be displayed. Choose to control it in our app, schedule it, or connect it to your calendar for automatic control.

Pause profile

Pause profiles are easily activated with a pause button in our app, allowing the agent to be quickly logged out of the queue. After a completed call, the agent is logged out of the queue system for the specified time, ensuring sufficient time to complete the previous case.

Shared voicemail

Of course, you get a voicemail. With a shared voicemail, multiple users can share the same voicemail, making it easy to manage and listen to messages in a team or department.

Welcome message

Create a welcome message that provides the customer with relevant information and the option to wait or be called back.

Fax to email

Connect an analog fax machine via PBX or use fax-to-email to receive faxes without a physical machine.

Schedule your switchboard

Before the holidays, you can easily schedule changed opening hours and employee vacations. Create a new switchboard mode in the admin portal, add a message, and schedule it. You can, of course, bulk edit for all employees if you need to.

Call Management

Call Management makes it easy to handle multiple calls. Switch between incoming calls, park calls, take over calls from colleagues or groups, and set up hold music. Perfect for smooth communication within teams.

Ringtones

We have a large library with a wide variety of great ringtones, so you can always choose the one that best suits your mood and personality.

Smart switchboard control

Create intelligent rules and automate call management in your switchboard by connecting to external systems.

Speed dial

Do you want speed dial for internal calls? This is the feature for you.

Web App

Our web app makes it easy to manage telephony, switchboard, and case management directly from your browser. You get full control over the company’s communication and can work smoothly no matter where you are.

Windows/MacOS desktop app

Our desktop app makes it easy to manage telephony, switchboard, and case management directly from your computer. You gain full control over your company’s communications and can work smoothly, regardless of your location.

Mobile app

Your company’s entire telephony, switchboard, and case management in your pocket! With our mobile app, you can, among other things, make calls, chat with colleagues, view live statistics, and manage switchboard settings – easily and smoothly, no matter where you are.

Call strategy

Choose how incoming calls should be distributed among members in your queue.

Prioritized numbers

Do you have contacts who should always be able to reach you, even when you’re busy? With our prioritized numbers feature, important contacts like customers or your child’s school can still call you, while other calls go to voicemail.

Call Monitoring

Call monitoring is an excellent tool for training and supporting employees by allowing you to listen to their calls in real time.

Call Recording

Record your phone calls for improved training, security, and regulatory compliance. Recording starts automatically or manually and is saved for up to 2 years.

Queue system

Create queues and a call strategy for how you want your incoming calls to be handled. As a user, you have the option to log in to or out of queues, either for yourself or your colleagues.

Callback

A person calling a queue can choose to leave their phone number and be called back – instead of waiting in the queue.

Integrations

Personal webhooks

Personal webhooks make it easy to automate activities when we answer, make, or end a call. Connect your telephony to your existing system, such as your CRM, and trigger automatic events in your third-party system.

PowerBI integration

With the integration to Power BI, you can visualize and analyze your call data, providing insights that help you optimize your business and make data-driven decisions.

Help desk integrations

With integration into your help desk, you get a complete overview of the customer directly in your current system when someone calls. Your calls are automatically linked to existing tickets, which saves time and provides better traceability for better transparency and faster case management.

CRM integrations

With integration into your CRM system, you can gather all information in one place. This allows you to offer fast and relevant customer service without having to look up information manually.

Contact lookup

Provide better customer service with automatic retrieval of customer data from your CRM. Contact Lookup makes it easy to find relevant information about the caller directly in the system, which simplifies communication and saves time in everyday life.

Calendar integration

Create a direct link between your regular calendar and your Telavox profile status. You continue to plan your days as usual in the calendar, and we will ensure that you are forwarded correctly.

Customized integration

Let your systems automatically manage call handling by connecting customers to the correct department, account manager, or VIP queue. Customize flows according to your specific needs directly in our app.

Tickets

Tickets with AI

Let our AI tool capture and summarize your customer calls for more efficient tickets.

Tickets with WhatsApp

Provide customer support directly via WhatsApp – quickly, easily, and personally, in a messaging platform they are familiar with.

Collaborate on cases

Collaborating on cases enables seamless and efficient teamwork with colleagues through shared workspaces.

Internal notes

Add internal notes to cases for improved team communication.

Reply with SMS

Respond to cases via SMS for quick and easy communication with customers.

Categories for cases

Categorize cases for better structure and faster handling.

Assign owners to cases

Assign a responsible person to a case for clearer responsibility and follow-up.

Tickets

For incoming calls, tickets are created automatically. You can share the ticket with colleagues, view history, and send SMS messages to the caller. You can also use AI to transcribe and summarize the interaction with a simple click.

Statistics

Telavox Studio

Real-time and historical statistics based on call data. A consolidated basis for follow-up and analysis, with the option to work in ready-made views or further with raw data via API.

Reports

Generate detailed reports to analyze performance and identify areas for improvement.

PowerBI integration

With the integration to Power BI, you can visualize and analyze your call data, providing insights that help you optimize your business and make data-driven decisions.

Dashboard

Create different dashboards to keep track of how your agents are performing during the day. Choose to create dashboards for your queues or agents for a clear overview.

Call statistics

View statistics per day, week, or month, and monitor them in real time—directly in our app. Need reports? Easily set these up and schedule them as needed in our admin portal.

Collaboration

Group chat

Communicate in real time with your team via a shared chat.

Screen sharing

Share your screen with colleagues to collaborate more easily and solve problems together.

Share files

Share files easily and quickly with your team for better collaboration.

Shared contacts

Share contact information with your team for better coordination and faster access to important information.

Chat widget

Our chat widget makes it easier for you to talk to your customers who chat with you via your website. In addition to chat, our widget displays your phone queue, your company’s opening hours, and contact information.

Phone conference

Although video meetings are common, phone conferences have their advantages. They give participants greater freedom to participate, for example, from their mobile phones, whether they are in the car or on a power walk.

Video meetings

With video meetings, you can hold meetings in HD quality, regardless of the participants’ location. Share your screen, chat, and collaborate smoothly in real time – directly in our app.

Chat

An internal chat simplifies and enhances communication within the company. It is a perfect solution when time is short for questions that only require short, quick answers. Employees can also free up space in their email inbox! Telavox chat is available on both mobile and desktop, and you can create both open and closed groups to communicate in. We store chat history for 24 months.

Security & Privacy

BankID for secure calls

Authenticate caller identity. Enhanced security and efficiency with our BankID integration.

Single sign-on

Log in with Google, Microsoft, or Okta Single Sign-On and avoid managing multiple passwords. Telavox integrates with your existing login system, simply and securely.

Block numbers

You can easily block anonymous calls and create rules to stop unwanted incoming and outgoing calls. Customize blocking for individual users or in bulk via the admin portal.