With integration to national number directories, you can see who is calling, even unknown numbers. Choose which number you want to display when you call.
Click a number to call directly – quickly and easily.
You can call, text, and send MMS messages at the same price within the EU/EEA as in Sweden. The same applies to surfing, where you can use your subscription amount up to 50 GB per month.
A twin SIM card is an extra SIM card linked to your mobile subscription. With a twin SIM card, you share the subscription's data allowance.
With our "Free calls to the EU" additional service, you can call from Sweden to countries within the EU/EEA for the same price as within Sweden. The price per minute/SMS/MMS is governed by the price you have within Sweden on your mobile subscription.
Communicate using a local number in multiple countries for incoming calls. The number can be linked to a user or switchboard service.
Mobile subscription directly from Telavox. Activate eSIM on your own in your admin portal.
Consolidate your business telephony with a mobile operator and easily expand within the country or across borders.
Surf faster with 5G. With 5G, you get a faster connection, better coverage and higher capacity for data traffic, giving you smoother calls and faster internet.
With IP telephony, you make calls over the internet instead of traditional phone lines. This provides better call quality, lower costs, and the ability to make calls from any device, wherever you are.
Softphone means you can make calls via our app on your computer. Perfect for flexible communication without the need for a physical phone.
Send and receive SMS and MMS via your mobile and SIM card. With our desktop app, you can also send no-reply SMS.
See immediately what the call was about, without having to listen to everything.
Focus on the content. Lightning-fast call summary immediately after the call.
Automatically save calls in your systems for easier follow-up and increased accuracy.
Get automatic text transcription of all switchboard calls. Traceable, secure, and efficient.
Let our AI tool capture and summarize your customer calls for more efficient tickets.
Excellent call documentation. Everything transcribed, searchable, and shareable, without manual effort.
Change or update your voicemail without having to record a new one. Write your text, select a voice - and upload. Simple and fast. Available in multiple languages.
In our admin portal, you have access to all your invoices. Get invoices for individuals – or the entire office for better overview and control.
As an administrator, you have complete control at your fingertips through our portal. Make changes and updates to your telephony and switchboard, which take effect in real time.
Manage and customize your company's subscriptions. Add new subscriptions, adjust, and keep track of costs – all via a user-friendly portal.
Transfer phone numbers to Telavox in our admin portal and move your numbers easily.
Plan custom events and holidays in your switchboard. Save time by applying changes in bulk and ensure that your IVRs and queues are always up to date with the correct opening hours.
Make it easy to keep customers informed via SMS before, during, or after an incoming call.
My overview, located under the switchboard tab in our softphone, provides an overview of your queues and agents, including the number of calls in the queue, logged-in and available users, and the longest waiting time.
The connectivity feature allows you to easily connect our telephony with devices such as conference phones, analog fax machines, or door phones.
View and manage your availability in our app to ensure correct call handling both internally and externally.
With button options (IVR), customers can navigate your phone menu by pressing buttons to quickly reach the right department or service. This streamlines call management and improves the customer experience.
Do your agents need time to process a case after a call has ended? Activate an automatic wrap-up time after each call. It works just like the "Pause profile" function, the difference is that the pause is activated automatically after each completed call, so that there is enough time to complete the previous case.
Transfer calls directly in the app on your mobile or computer – quickly and easily, even when you're on the go. Talk to your colleague before forwarding the call, or transfer it directly.
Automatically display more information during a call. Create and customize your widget to suit your needs.
Would you like a group with members who receive calls after another group has not answered within a certain time? Then you can use the delayed response group function and customize who should be called and when.
Profiles help you easily communicate your availability to both customers and colleagues. You can indicate whether you are at lunch, in a meeting, or on vacation, and customize which calls should be forwarded and which number should be displayed. Choose to control it in our app, schedule it, or connect it to your calendar for automatic control.
Pause profiles are easily activated with a pause button in our app, allowing the agent to be quickly logged out of the queue. After a completed call, the agent is logged out of the queue system for the specified time, ensuring sufficient time to complete the previous case.
Of course, you get a voicemail. With a shared voicemail, multiple users can share the same voicemail, making it easy to manage and listen to messages in a team or department.
Create a welcome message that provides the customer with relevant information and the option to wait or be called back.
Connect an analog fax machine via PBX or use fax-to-email to receive faxes without a physical machine.
Before the holidays, you can easily schedule changed opening hours and employee vacations. Create a new switchboard mode in the admin portal, add a message, and schedule it. You can, of course, bulk edit for all employees if you need to.
Call Management makes it easy to handle multiple calls. Switch between incoming calls, park calls, take over calls from colleagues or groups, and set up hold music. Perfect for smooth communication within teams.
We have a large library with a wide variety of great ringtones, so you can always choose the one that best suits your mood and personality.
Create intelligent rules and automate call management in your switchboard by connecting to external systems.
Do you want speed dial for internal calls? This is the feature for you.
Our web app makes it easy to manage telephony, switchboard, and case management directly from your browser. You get full control over the company's communication and can work smoothly no matter where you are.
Our desktop app makes it easy to manage telephony, switchboard, and case management directly from your computer. You gain full control over your company's communications and can work smoothly, regardless of your location.
Your company's entire telephony, switchboard, and case management in your pocket! With our mobile app, you can, among other things, make calls, chat with colleagues, view live statistics, and manage switchboard settings – easily and smoothly, no matter where you are.
Choose how incoming calls should be distributed among members in your queue.
Do you have contacts who should always be able to reach you, even when you're busy? With our prioritized numbers feature, important contacts like customers or your child's school can still call you, while other calls go to voicemail.
Call monitoring is an excellent tool for training and supporting employees by allowing you to listen to their calls in real time.
Record your phone calls for improved training, security, and regulatory compliance. Recording starts automatically or manually and is saved for up to 2 years.
Create queues and a call strategy for how you want your incoming calls to be handled. As a user, you have the option to log in to or out of queues, either for yourself or your colleagues.
A person calling a queue can choose to leave their phone number and be called back – instead of waiting in the queue.
Personal webhooks make it easy to automate activities when we answer, make, or end a call. Connect your telephony to your existing system, such as your CRM, and trigger automatic events in your third-party system.
With the integration to Power BI, you can visualize and analyze your call data, providing insights that help you optimize your business and make data-driven decisions.
With integration into your help desk, you get a complete overview of the customer directly in your current system when someone calls. Your calls are automatically linked to existing tickets, which saves time and provides better traceability for better transparency and faster case management.
With integration into your CRM system, you can gather all information in one place. This allows you to offer fast and relevant customer service without having to look up information manually.
Provide better customer service with automatic retrieval of customer data from your CRM. Contact Lookup makes it easy to find relevant information about the caller directly in the system, which simplifies communication and saves time in everyday life.
Create a direct link between your regular calendar and your Telavox profile status. You continue to plan your days as usual in the calendar, and we will ensure that you are forwarded correctly.
Let your systems automatically manage call handling by connecting customers to the correct department, account manager, or VIP queue. Customize flows according to your specific needs directly in our app.
Let our AI tool capture and summarize your customer calls for more efficient tickets.
Provide customer support directly via WhatsApp – quickly, easily, and personally, in a messaging platform they are familiar with.
Collaborating on cases enables seamless and efficient teamwork with colleagues through shared workspaces.
Add internal notes to cases for improved team communication.
Respond to cases via SMS for quick and easy communication with customers.
Categorize cases for better structure and faster handling.
Assign a responsible person to a case for clearer responsibility and follow-up.
For incoming calls, tickets are created automatically. You can share the ticket with colleagues, view history, and send SMS messages to the caller. You can also use AI to transcribe and summarize the interaction with a simple click.
Generate detailed reports to analyze performance and identify areas for improvement.
With the integration to Power BI, you can visualize and analyze your call data, providing insights that help you optimize your business and make data-driven decisions.
Create different dashboards to keep track of how your agents are performing during the day. Choose to create dashboards for your queues or agents for a clear overview.
View statistics per day, week, or month, and monitor them in real time—directly in our app. Need reports? Easily set these up and schedule them as needed in our admin portal.
Communicate in real time with your team via a shared chat.
Share your screen with colleagues to collaborate more easily and solve problems together.
Share files easily and quickly with your team for better collaboration.
Share contact information with your team for better coordination and faster access to important information.
Our chat widget makes it easier for you to talk to your customers who chat with you via your website. In addition to chat, our widget displays your phone queue, your company's opening hours, and contact information.
Although video meetings are common, phone conferences have their advantages. They give participants greater freedom to participate, for example, from their mobile phones, whether they are in the car or on a power walk.
With video meetings, you can hold meetings in HD quality, regardless of the participants' location. Share your screen, chat, and collaborate smoothly in real time – directly in our app.
An internal chat simplifies and enhances communication within the company. It is a perfect solution when time is short for questions that only require short, quick answers. Employees can also free up space in their email inbox! Telavox chat is available on both mobile and desktop, and you can create both open and closed groups to communicate in. We store chat history for 24 months.
Authenticate caller identity. Enhanced security and efficiency with our BankID integration.
Log in with Google, Microsoft, or Okta Single Sign-On and avoid managing multiple passwords. Telavox integrates with your existing login system, simply and securely.
You can easily block anonymous calls and create rules to stop unwanted incoming and outgoing calls. Customize blocking for individual users or in bulk via the admin portal.
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